HCFS, Inc.

Financial Counselor

Job Locations US-CA-Sherman Oaks | US-CA-Sherman Oaks
Job ID
Eligibility Operations
Regular Part-Time



HCFS, Inc. is a Revenue Cycle Solution and Third-Party Eligibility Company hired by hospitals and hospital systems to maximize their business office processes and minimize the amount of bad debt incurred from self-pay patients.


Your role, as our Financial Counselor, is to manage all possible program solutions as you advocate for uninsured and under-insured patients. Your commitment and success in this role will not only help relieve some of the patient’s financial burden, it will also generate additional revenue for the hospital while continuing to make HCFS a profitable organization.

Taking a personalized approach as you advocate for patients and utilizing the knowledge base and our technology offerings will allow you to make a difference.  Engaging and establishing in working relationships with various state and county offices, hospital contacts, and other HCFS team members will promote your success on each patient account.



• As our Financial Counselor, you would conduct personal interviews with uninsured/under-insured patients and provide a Flat Rate Package or Hospital Charity Program specifics based on patient type and processes. To do this, you must promote Trust and be Trustworthy when you obtain and verify the following:

Patient Demographic Information

Patient Financial Information

Patient Medical Information


 As a patient advocate, you are expected to explain the options the patient may be eligible to receive. Being Genuine with your intentions and actions, while ensuring you are educating patients on what information they need to provide will significantly improve your success in this position!


•You will maintain the progression of patient accounts to properly code, close and suspend accounts. Reviewing account details to ensure procedures have been followed for transmittal, closure, and payment is expected.  Comprehensive training will be provided to establish yourself as a Subject Matter Expert (SME) with these procedures. 


You will be part of a larger, HCFS team! Establishing strong professional relationships with our hospital contacts and your HCFS team is imperative.  Your individual success, as well as the profitability of the hospital and HCFS, relies on your efforts to Provide a Collaborative Environment and Promoting Teamwork and Unity


We can make a difference in our communities with our solid business model.  You should Expect Excellence every day!


THE “MUST HAVES” (aka the Minimum job requirements)

  • Strong concept of patient advocacy - expect to help someone else each and every day
  • Solid written and verbal communication skills - building a professional connection will elevate your performance
  • Excellent customer service skills - how you say it matters....
  • Solid computer skills to fully utilize our technology offerings
  • Exceptional follow-through and job execution skills - filing applications timely and progressing accounts to payment is the goal!
  • High School Diploma or equivalent work experience is required
  • Consistent punctuality and attendance is required



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