HCFS, Inc.

  • Operations Supervisor

    Job Locations US-TX-Frisco
    Job ID
    Eligibility Operations
    Regular Full-Time
  • Overview


    HCFS, Inc. is a Revenue Cycle Solution and Third-Party Eligibility Company hired by hospitals and hospital systems to maximize their business office processes and minimize the amount of bad debt incurred from self-pay patients.


    Our Eligibility Operations team proactively manages all possible third-party payer program solutions as an advocate for uninsured and under-insured patients.  Our team's commitment and success will not only help relieve some of the patient’s financial burden - it will also generate additional revenue for the hospital while continuing to make HCFS a profitable organization.


    Taking a personalized approach as you advocate for our employees and our patients, and utilizing your knowledge base and our technology offerings will allow you to make a difference.  



    Your role, as our Operations Supervisor, involves promoting team development and hospital success through process efficiency, report auditing and work trend analysis.  Responsibilities include the following:

    • Managing Inventory without Direct Accountability of Progressing Patient Accounts
    • Monitor Employee Productivity
    • Monitor/Reconcile Referrals
    • Conducts Quality Assurance Checks
    • Ability/Access to Approve Close Account Requests
    • Review/Approve/Monitor Home Visits
    • Review Sample of Accounts for Comprehension and Progression
    • Distributes Reports
    • Provide Weekly Report to Manager (accessible storage to Eligibility Leadership and Executive Team)
    • Time & Attendance (including ExponentHR Approvals)
    • Contributes and Supports Employee Engagement & Empowerment
    • Initial Interviewer of Potential Candidate
    • First Step for any Personnel Issues
    • Review Protocols Every 6 Months
    • Communicates Protocol Changes to Manager
    • Handles Hospital Access Requests
    • Handles Workstation Setup

    Being Genuine with your intentions and actions, while educating your team on processes, regulations and application rules for each payer program, will significantly improve your success in this position.  Promoting and Inspiring Unity and Teamwork is key. Your individual success, as well as the profitability of the hospital and HCFS, relies on your efforts to promote and Provide a Collaborative Environment.


    THE “MUST HAVES” (aka the Minimum job requirements)

    • 3+ years of Eligibility Operations experience is required
    • Solid understanding of third-party reimbursement programs
    • Solid demonstration of proper account progression while maximizing revenue potential
    • Strong written and verbal communication skills - building a professional connection will elevate your performance
    • Excellent customer service skills - how you say it matters....
    • Solid computer skills to fully utilize our technology offerings


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